Interaction with other complaints mechanisms
Question 3: Are there any areas missing, requiring strengthening, or which are not required and could be removed?
|Answer||No. of respondents||% of all respondents|
18. Some of those who answered this question indicated that there were areas which were missing or required strengthening. Of the comments received some suggested small amendments which have been made to provide clarity on the appropriateness of section 70 complaints and other complaints mechanisms. The comments received from SPSO and the CYPCS about their complaints procedures have been reflected in the amended guidance.
19. One comment asked that the GTCS Fitness to Teach scheme be mentioned in this section with section 70 complaints highlighted as an alternative. Reference to this scheme has not been included as it was felt this may lead to confusion about when a section 70 complaint would be appropriate. Another comment asked for the role of independent advocates to be promoted. This has not be included in this section for the reasons outlined in paragraph 17 above.