The Section 70 complaints process
Question 4: Is the information clear? Is the structure correct? Is there any information which should be added or removed?
|Answer||No. of respondents||% of all respondents|
20. The majority of those who answered this question indicated that there was no information which should be added or removed.
21. Comments from those who indicated that there was information missing included, providing clarity on when a complaint would be fast-tracked to HMIE, and the process to be followed in those circumstances and; a request for further clarity on the timescales that apply. The guidance has been amended to take these comments into account.