Delay Caused by 'Human Behaviours'
This doesn't mean we consciously choose to behave in a way which causes delay, it is an inevitable side effect of working in such a complex environment dominated by high levels of variation and uncertainty, with many conflicting demands on our time. We tend to create 'coping mechanisms', these include:
- Acceptance of delay
- Batching/Bad multi-tasking/Silo-working
- Parkinson's Law and Student Syndrome
- Think setting an EDD around known delays and 'realistic' completion time rather than the patients recovery rate - enter 'Parkinson's Law' (work expands to fill the time allotted)
- Student Syndrome: Leaving things until the last minute - enter 'Murphy', or picking off easy tasks at the cost of complex ones. Think simple discharges vs complex discharges.