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Publication - FOI/EIR release

10-Journey Flexipass Tickets on Smartcard: FOI release

Published: 2 May 2018
Information request and response under the Freedom of Information (Scotland) Act 2002.
Published:
2 May 2018
10-Journey Flexipass Tickets on Smartcard: FOI release

FOI reference: FOI/18/00656
Date received: 27 February 2018
Date responded: 7 March 2018

Information requested

Information regarding Flexipass tickets for use with the ScotRail's Smartcard.

  • The first point you asked was when did 10 Journey Flexipass Tickets become available for use with Smartcard?

  • What value of travel purchased through Flexipass has subsequently been lost through expiry of Tickets?

  • How many complaints have been received from members of the public relating to expiry of Flexipass Tickets?

  • In how many cases have ScotRail refunded a portion of the purchase price of a Flexipass ticket to compensate for Expiry of a Flexipass Ticket?

Response

  • The first point you asked was when did 10 Journey Flexipass Tickets become available for use with Smartcard?

I can advise you that ScotRail's Flexipass tickets became available on Smartcard on 11 May 2017.

  • What value of travel purchased through Flexipass has subsequently been lost through expiry of Tickets?

  • How many complaints have been received from members of the public relating to expiry of Flexipass Tickets?

  • In how many cases have ScotRail refunded a portion of the purchase price of a Flexipass ticket to compensate for Expiry of a Flexipass Ticket?

While our aim is to provide information whenever possible, in this instance the Scottish Government does not have the information you have requested to the points above.

About FOI

The Scottish Government is committed to publishing all information released in response to Freedom of Information requests. View all FOI responses at http://www.gov.scot/foi-responses ‚Äč

Contact

Please quote the FOI reference

Central Enquiry Unit
Email: ceu@gov.scot
Phone: 0300 244 4000

The Scottish Government
St Andrew's House
Regent Road
Edinburgh
EH1 3DG