beta

You're viewing our new website - find out more

Publication - Publication

Health and Social Care Standards: my support, my life

Published: 9 Jun 2017
Part of:
Health and social care
ISBN:
9781788510158

Standards setting out what people should expect when using health, social care or social work services in Scotland.

19 page PDF

255.3kB

19 page PDF

255.3kB

Contents
Health and Social Care Standards: my support, my life
Principles

19 page PDF

255.3kB

Principles

Dignity and respect

  • My human rights are respected and promoted.
  • I am respected and treated with dignity as an individual.
  • I am treated fairly and do not experience discrimination.
  • My privacy is respected.

Compassion

  • I experience warm, compassionate and nurturing care and support.
  • My care is provided by people who understand and are sensitive to my needs and my wishes.

Be included

  • I receive the right information, at the right time and in a way that I can understand.
  • I am supported to make informed choices, so that I can control my care and support.
  • I am included in wider decisions about the way the service is provided, and my suggestions, feedback and concerns are considered.
  • I am supported to participate fully and actively in my community.

Responsive care and support

  • My health and social care needs are assessed and reviewed to ensure I receive the right support and care at the right time.
  • My care and support adapts when my needs, choices and decisions change.
  • I experience consistency in who provides my care and support and in how it is provided.
  • If I make a complaint it is acted on.

Wellbeing

  • I am asked about my lifestyle preferences and aspirations and I am supported to achieve these.
  • I am encouraged and helped to achieve my full potential.
  • I am supported to make informed choices, even if this means I might be taking personal risks.
  • I feel safe and I am protected from neglect, abuse or avoidable harm.

Contact