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Publication - Report

Improving health and social care service resilience over public holidays: report

Published: 11 Dec 2017
Part of:
Health and social care, Public sector
ISBN:
9781788514965

Report from a review of the resilience of health and social care services over public holidays and in particular, the Christmas and Easter festive periods.

54 page PDF

499.4kB

54 page PDF

499.4kB

Contents
Improving health and social care service resilience over public holidays: report
2 Remit and Process of the Review

54 page PDF

499.4kB

2 Remit and Process of the Review

2.1 Remit of the Public Holiday Review

The Review was established to: [1] examine the way by which health and social care services across Scotland are currently provided over public holiday periods; [2] make recommendations/identify actions for establishing greater resilience of health and social care service over these periods; [3] take into account the needs and expectations of those who receive and those who deliver services.

2.2 Review Group Structure and Process

A programme management structure was put in place at the outset of the Review to underpin an open, inclusive and interactive process. A range of stakeholders were identified and kindly participated in the Review. They are listed in Appendix 1. A Project Initiation Document was developed and agreed ( Appendix 3).

Figure 1: Review Group structure and relationships

Figure 1: Review Group structure and relationships

The Review structure and relationships are shown in Figure 1. The parent Review Group included a wide range of service providers and public representation, including Chief Officer input from Integration Authorities.

Three working groups were established to provide good practice recommendations for: Acute/Hospital; Primary/Community and Social Care.

Information Services Division, NHS National Services Scotland ( ISD, NSS) was commissioned to support the Review (see Section 3).

Each of the working groups met on a regular basis throughout the Review. The parent Review Group met on five occasions.

All groups adopted the guiding principles used for the Primary Care Out of Hours Review: [11]

  • Person-centred - for those who receive and those who deliver services
  • Intelligence-led - making the most of what we know about our people and their needs
  • Assets-optimised – making the most of all available assets and resources
  • Outcomes-focused - making the best decisions for safe and high quality patient care and wellbeing [12]

In addition services should be:

  • Desirable - high quality, safe and effective
  • Sustainable - resilient on a continuous basis
  • Equitable - fair and accessible to all, according to individual need
  • Affordable - making best use of public funds

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