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Publication - Statistics Publication

Inpatient experience survey 2016, volume 3: exploring differences in experience

Published: 4 Apr 2017
Part of:
Health and social care
ISBN:
9781786528773

This report explores the differences in self-reported experience of people who responded to the inpatient experience survey 2016.

39 page PDF

1.7MB

39 page PDF

1.7MB

Contents
Inpatient experience survey 2016, volume 3: exploring differences in experience
Results - Feedback

39 page PDF

1.7MB

Results - Feedback

Summary

The survey results show that 63 per cent of people had not seen or were not given information on how to provide feedback.

The following ten characteristics indicated a significant impact on the differences seen in responses relating to people being provided information on how to give feedback:

  • Type of hospital
  • SIMD 2016
  • Need an interpreter or help with communication
  • Ethnicity
  • Pre-existing health condition
  • Health status
  • Gender
  • Age
  • Had an operation/procedure
  • Planned admission

In general, older people and males are significantly more positive whereas people who reported fair or poor health; were an emergency admission; require help with communication and those living in SIMD 2, SIMD 3 or SIMD 5 (least deprived) areas are significantly more negative. All characteristics related to this question are detailed in Table 18.

Table 18: Significant response compared to reference group - feedback

Question

Positive

Negative

Given information explaining how to provide feedback or complain to the hospital about the care received

Had an operation;
Age 55-74;
Males;
Non-white;
Other, long stay and general hospitals

Emergency and something else admissions;
Fair and poor health;
More than one long term health condition;
Need an interpreter;
SIMD 2, SIMD 3, SIMD 5


Contact

Email: Nicola Kerr