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Publication - Statistics Publication

Inpatient experience survey 2016, volume 3: exploring differences in experience

Published: 4 Apr 2017
Part of:
Health and social care
ISBN:
9781786528773

This report explores the differences in self-reported experience of people who responded to the inpatient experience survey 2016.

39 page PDF

1.7MB

39 page PDF

1.7MB

Contents
Inpatient experience survey 2016, volume 3: exploring differences in experience
Results - Hospital And Ward Environment

39 page PDF

1.7MB

Results - Hospital And Ward Environment

Summary

The survey results show that 89 per cent of people were positive about the overall hospital and ward environment.

All the characteristics investigated indicated a significant impact on differences seen in responses relating to people's experience on the hospital ward. In general older people, males and people staying in general and other type hospitals are significantly more positive for all aspects of the ward environment.

People who reported fair or poor health; live in SIMD 4 or SIMD 5 (least deprived) areas and those who were admitted as an emergency were significantly more negative for all aspects of the ward environment.

The hospital and ward environment

Fourteen of the survey questions relate to people's experience of the ward and the hospital environment. All characteristics investigated are associated with differences seen in reported experience for these questions (Figure 5).

Figure 5: Number of questions affected by various characteristics - hospital and ward environment

Figure 5: Number of questions affected by various characteristics – hospital and ward environment

Hospital visiting

All characteristics related to hospital visiting questions are detailed in Table 5. As with other sections within this report, age and gender show some differences regarding experiences for questions relating to hospital visiting, with older people being more positive than younger and males more positive than females.

People with more than one long term health condition are significantly more negative, as are those who describe their health as fair or poor.

People living in a remote rural location are significantly more negative regarding visiting hours compared to those living in large urban areas, whereas those living in accessible rural areas are significantly more positive.

Table 5: Significant response compared to reference group - hospital visiting

Question

Positive

Negative

Were hand-wash gels available for patients and visitors to use

Age 35-75+;
Males;
Other urban areas;
Other and general hospitals

Emergency admissions;
Had an operation;
Fair and poor health;
more than one long term health condition;
Non-white;
SIMD 4 and SIMD 5

Were you happy with the visiting hours

Age 35-75+;
Accessible rural areas

Emergency admissions;
Poor health;
other long term health condition,
more than one long term health condition;
Need an interpreter;
Remote rural area;
SIMD 5;
Community and large general hospitals

Did you feel you were able to spend enough time with the people that matter to you (e.g. family and friends)

Age 25-75+;
Males

Fair and poor health;
chronic pain lasting at least 3 months,
more than one long term health condition;
Non-white;
Need an interpreter;
Community and large general hospitals

Ward Environment

All characteristics related to ward environment questions are detailed in Table 6. As with the hospital visiting, age and gender show some variation regarding questions relating to ward environment, with older people being more positive than younger and males more positive than females.

The hospital type has shown to describe some of the variation seen with people who have stayed in a general or community hospital being significantly more positive regarding the cleanliness of the ward and bathrooms than those staying in teaching hospitals, although those in large general hospitals were significantly more negative for ward cleanliness. People who live in SIMD 4 or SIMD 5 (least deprived) areas were significantly more negative regarding ward and bathroom cleanliness and the food and drink received. People who reported their general health as fair or poor were significantly more negative about their ward environment.

Table 6: Significant response compared to reference group - ward environment

Question

Positive

Negative

Main ward or room was clean

Age 75+;
Males;
Other and general hospitals

Emergency admissions;
Fair and poor health;
Day-to-day activity limited a lot;
Gay/Lesbian/Bisexual/Other;
SIMD2, SIMD 3, SIMD 4, SIMD 5;
Large general hospitals

Bathrooms and toilets were clean

Age 75+;
Males;
Christian;
Other, community and general hospitals

Emergency admissions;
Fair and poor health;
More than one long term health condition;
Day-to-day activity limited a lot;
Non-white;
SIMD 3, SIMD 4, SIMD 5

Happy with the food/meals received

Age 35-75+;
Males;
Other urban areas, accessible small town, remote small town, accessible rural and remote rural areas;
Other, community, long stay and general hospitals

Fair and poor health;
Chronic pain lasting at least 3 months, other long term health condition, more than one long term health condition;
SIMD 4, SIMD 5

Happy with the drinks received

Age 55-75+;
Males;
Other urban areas, accessible small town, remote small town, accessible rural and remote rural areas;
Other, community and general hospitals

Emergency admissions;
Poor health;
Chronic pain lasting at least 3 months, other long term health condition, deafness or severe hearing impairment, more than one long term health condition;
SIMD 4, SIMD 5

Equipment used for treatment was clean

-

Fair and poor health

Ward Atmosphere and noise

All characteristics related to ward atmosphere and noise questions are detailed in Table 7. People who have been treated in general and other type hospitals are significantly more positive for all questions relating to the ward atmosphere and noise. Those aged over 45 were significantly more positive on those questions which asked about getting help within a reasonable time, knowing which nurse was in charge and the overall rating for the hospital environment.

People who were admitted as an emergency were significantly more negative for questions relating to noise, feeling threatened and getting help within a reasonable time as well as the overall rating for the hospital environment. People living in SIMD 5 (least deprived) areas were significantly more negative than those living in SIMD 1 (most deprived) for almost all questions about the ward atmosphere and noise.

Table 7: Significant response compared to reference group - ward atmosphere and noise

Question

Positive

Negative

Not bothered by noise at night from other patients

Other, community and general hospitals

Emergency and something else admissions;
Age 35-54;
Fair and poor health;
Chronic pain lasting at least 3 months, more than one long term condition;
Day-to-day limited a lot;
SIMD 3, SIMD 5

Not bothered by noise at night from hospital staff

Males;
Other and general hospitals

Emergency and something else admissions;
Fair and poor health;
chronic pain lasting at least 3 months;
Day-to-day limited a lot;
Non-white;
SIMD 5;
Large general hospitals

Received assistance within a reasonable time

Age 35-75+;
Males;
Christian;
Other and general hospitals

Emergency and something else admissions;
Poor health;
Day-to-day activity limited a little and a lot;
Gay/Lesbian/Bisexual/Other;
SIMD 3, SIMD 4, SIMD 5;
Large general hospitals

Did not feel threatened by other patients or visitors

-

Emergency and something else admissions;
Chronic pain lasting at least 3 months, blindness or severe vision impairment, learning disability, more than one long term condition;
Day-to-day activity limited a lot;
Gay/Lesbian/Bisexual/Other
Needs an interpreter

Knew which nurse was in charge of the ward

Age 45-75+;
Males;
Other religions and Christian;
Other and general hospitals

Fair and poor health;
Deafness or severe hearing impairment;
Non-white;
Needs an interpreter;
SIMD 5

Overall, rate the hospital environment

Age 45-75+;
Males;
Christian;
Other and general hospitals

Emergency and something else admissions;
Fair and poor health;
Chronic pain lasting at least 3 months;
Day-to-day activity limited a lot;
SIMD 4 and 5;
Large general


Contact

Email: Nicola Kerr