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Publication - Advice and Guidance

Key performance outcomes: building standards verification

Key performance outcomes used to monitor the work of building standards local authority verifiers. This framework has been superceded by the April 2017 version.

This framework has been superceded by the April 2017 performance framework.

The framework of the key performance outcomes we use to monitor the work of building standards local authority verifiers is split into two broad themes:

  • public interest
  • continuous improvement

Within these two themes, there are three main areas on which we focus:

  • professional expertise and technical process
  • quality customer experience
  • operational and financial efficiency

Verifiers 2017 - Performance Framework.pdf

39 page PDF
349.8kB

Contact

E-mail: buildingstandards@gov.scot

Telephone: 0131 244 6511

Post:
Scottish Government Building Standards Division
Almondvale Business Park
Denholm House
Livingston
West Lothian
EH54 6GA

Published:
13 Oct 2014
Key performance outcomes: building standards verification