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Publication - Advice and Guidance

Model complaints handling procedure: detailed guidance

Published: 7 Jun 2013

Information for staff on how to process, manage and reach decisions on different types of complaints.

Contact

Telephone

Office hours: Monday to Friday - 8.30am to 5pm.
From the UK: 0300 244 4000 (0300 numbers are geographically neutral)

International callers: +44 131 244 4000

Text Relay Service: 18001+ 0300 244 4000 (service for the hard of hearing)

British Sign Language (BSL) users can contact us via contactSCOTLAND-BSL, the online BSL interpreting service. Find out more: contactSCOTLAND website.

Email

Email: ceu@gov.scot

Post

Scottish Government
St. Andrews House
Regent Road
Edinburgh
EH1 3DG

Published:
7 Jun 2013
Model complaints handling procedure: detailed guidance