beta

You're viewing our new website - find out more

Publication - Consultation Paper

New National Health and Social Care Standards (easy read)

Published: 11 Nov 2016
Part of:
Health and social care
ISBN:
9781786525987

Draft new standards for health, social work and social care services in Scotland.

32 page PDF

3.6MB

32 page PDF

3.6MB

Contents
New National Health and Social Care Standards (easy read)
What your healthcare and support should be like if you live in Scotland

32 page PDF

3.6MB

What your healthcare and support should be like if you live in Scotland

Who we are

We are the government in Scotland.

Scottish Government

What this booklet is about

We want to know what people think of the new National Health and Social Care Standards for Scotland.

Person thinking

What are the new National Health and Social Care Standards?

lists

In this booklet we will call them standards for short.

The standards are a bit like rules.

They say what people's healthcare and support should be like.

Healthcare is care you get from people like doctors and nurses.

nurse

Support is when you get help from staff to do things like:

  • live at home
  • look after yourself
  • go out and do things

Person in wheelchair

The standards should help everyone in Scotland get good healthcare and support.

Person cheering

The standards should help make sure people get their human rights.

These are rights that everyone has. Like the right to be treated fairly.

Human Rights

The standards will also help health and support people know what to do.

Team

How did we make the new standards?

People told us that the old standards needed to change.

People talking

 

So we asked lots of people to help us make some new standards.

First we made some Principles to go with the standards.

People sitting at table

The Principles are 5 things that should happen when you get healthcare and support.

Tick

They say that:

1. People should treat you with respect

2. People should be nice and caring to you

3. You should be able to take part in things

4. You should have the right support at the right time

5. You should get support to feel happy and well

Lady in chair

What happens now?

The new standards in this booklet are not final yet.

People at table

We will look at what everyone says about them first.

Then we will make the final standards.

The new standards will start to happen from Spring 2017.

2017 calendar

Now you can find out what the new standards say at the moment.

We want to know what you think of them.

There are some questions for you to answer after each standard and at the end.

Lady reading a book

You can find out how to tell us what you think on page 31.

The new National Health and Social Care Standards

Standard 1. I get good care and support that is right for me

Some examples of what should happen:

  • I am always treated fairly. No one treats me badly

Two people shaking hands

  • Staff give me care in a way that makes me feel good and safe. It feels right for me.

Person in Wheel chair

  • Staff help me do the best I can. They believe I can do things

Person in Wheel chair

  • Staff listen to me because I know what I want and need

Two people talking

  • I have a big say in the care and support
  • I get, to make sure it is right for me

Two people sitting at a table

  • If I can't get the support I want, staff tell me why
  • They help me find other support

Two people talking

  • I can live in my own home if possible

Man and House

  • I can get things to help me look after myself. Like computers or other things that help me look after my health

Person using a device

  • Staff help me get the healthcare I need

Man writing

  • I get support to make good choices that make me healthy, happy and safe

Man and healthy food

  • I get support to be part of my local area and join in with things

Map

If I am under 16 years old

  • I can learn and play with other children as well

Kids playing

Question

Do you agree with this standard? Yes | A bit | No

Person Thinking

Standard 2. I have a big say in my care and support

Some examples of what should happen:

  • Staff give me information and advice in a way that is easy for me
  • I can get support to speak up from someone called an advocate if I need it

People talking

 

  • I can tell people what I want in a way that feels right for me
  • People do not try to rush me

People sitting and talking

  • I can choose who gives me care and support and what it will be like if possible
  • If possible I can visit the care and support place first to see what it is like

Person pointing at faces

  • Staff ask other people who know me well what I want if I find it hard to say

People sitting and talking

  • I can choose what I want to do, like how to spend my money, what to wear and what to do each day

Person pointing at food

  • Staff help me do new things if I want to. They help me know if things may be safe or unsafe

People playing games

  • I get support to do things that make me happy and more confident

Person with arms out

Question

Do you agree with this standard? Yes | A bit | No

Person thinking

Standard 3. I feel good about the

people who support and care for me

Some examples of what should happen:

  • Staff talk to me. They get to know me and what I want

People talking

  • Staff are kind and caring to me

People talking

  • Staff have the right skills and training to support me

Two people holding up a sign

  • Staff have enough time to spend with me
  • I can get help quickly if I need it

Clock

  • Staff help me feel safe in the area where I live

Map

  • Staff talk to me to find out things and ask me questions about what I want

Two people sitting and talking

Question

Do you agree with this standard? Yes | A bit | No

Person Thinking

Standard 4. I feel good about the organisation I get care and support from

Some examples of what should happen:

  • The organisation says sorry if something goes wrong
  • They try to make things better

Person touching their face

  • I can have a say in how to make the care and support better for everyone

People sitting at a takle with hands in the air

  • I can say if I am unhappy about something
  • I will be treated fairly if this happens

man with head in hands

  • I feel that the organisation is good and works well

Person giving thumbs up

Question

Do you agree with this standard? Yes | A bit | No

Person thinking

Standard 5. This standard is about the building that you may get care and support in

For example, you may live in a care home or go to a day centre

Some examples of what should happen:

  • The building is clean, nice and safe

cleaning spray

  • Staff tell me if there are cameras in the building and how I can still be private
  • The cameras are called CCTV cameras

cctv

  • If I get care all hours of the day I can use a TV, radio, phone and the internet

tv

computeromputer

  • It is easy for me to get into the parts of the building I need to use

Wheelchair in front of elevator

  • I can take part in things to do, in the building and outside it

People playing pingpong

  • If I am an adult or child I can share my room with someone I know well or who looks after me if I want to
  • Staff help me decide about this

Bedroom

  • My pet can live with me in my care home if possible

Cat

Question

Do you agree with this standard? Yes | A bit | No

Person thinking

Standards 6 and 7 are extra standards for some people.

Standard 6. This standard is about when the law says people can make some choices for you

For example, the law may say you have to stay in hospital for a while if you have a big mental health problem.

Law scroll

Some examples of what should happen:

  • Staff help me know what my rights are to do with my behaviour and what will happen

Person with hand over face

  • Staff do not hold my body down to stop me unless they have to
  • This only happens for a short time if it does happen
  • Staff have proper training to do this

Person being held down

  • Staff will only search my body or things if they really need to
  • They will tell me why if this happens

Person being searched

  • Staff give me and other people good support with our behaviour

People shaking hands

  • The support I get helps to stop me hurting myself or other people

Person being supported

Question

Do you agree with this standard? Yes | A bit | No

Person thinking

Standard 7. This standard is for children and young people who are under 16 and need support

For example, you may live in a children's home or with foster carers.

Group of kids

Some examples of what should happen:

  • I get support to feel better about myself and my life

Person laughing

  • Staff help me understand decisions that people make about me even if I am not happy with them

Two people sitting and talking

  • I can live with other people in my family and my brothers and sister if I want to and it is safe

FAmily sitting on a couch

  • People who make decisions about me know me and what I want
  • They can make good decisions about me

Group of people standing

  • I get support to stay in touch with family or people who are important to me and still be safe

Group of People

  • I get support to do the best I can at school, college and work
  • I get support to do my own things in a safe way

Adult and child working together

  • If I leave home and go missing people do everything they can to find me and make sure I am safe

Person on the phone

Question

Do you agree with this standard? Yes | A bit | No

Person thinking

Questions

There are some more questions starting below. Please answer them if you can.

Question 1

Do you think the new standards are right for both healthcare and support?

Yes | A bit | No

Nurse

Question 2

Do you think the new standards are right for what people who get healthcare

and support need?

Yes | A bit | No

Helping a person in a wheel chair

Question 3

Do you think these new standards

will help make healthcare and support better?

Yes | A bit | No

Girl thinking

Is there anything else you want to tell us about the standards? Like anything that should change or is missing? Or anything we need to think about?

Girl thinking

Question 4

What should the new standards be called?

Person holding a name sign

National Care Standards

National Health and Social Care Standards

National Healthcare and Social Care Standards

National Care and Health Standards

National Care and Support Standards Something else. Please tell us what

About you

Are you answering these questions as:

One person | An organisation

Lady standing

Your name.

Or the name of the organisation if you are part of an organisation

Person holding a name sign

Address and postcode

Writing on an envelope

Email

typing on an iPad

Phone number

Telephone

Can we write about what you tell us in a report or on our website?

Computer

Yes. And you can use my name

Yes. But I don't want you to use my name No I don't want you to write about what I said

Report note book

Can we get in touch with you again if we want to know more about what you tell us?

Yes | No

The Date

People on the Phone

We will tell people about the final standards in different ways.

Is one of these ways best for you?

Easy read. This is easy words and pictures like this booklet

Large writing (Large Print)

Easy read book

CD (audio)

CD

Braille

Braille

Another language Please tell us which one

How would you like to look at the final standards?

On a computer, Paper copy or Both

Person on a computer

How to tell us what you think of the new National Health and Social Care standards

Please tell us by 22 January 2017.

January 2017 Calendar

You can tell us by writing to:

National Care Standards Review
Scottish Government
Area 2-ER
St. Andrews House
Regent Road
Edinburgh
EHI 3DG

Writing on an envelope

By email to: NationalCareStandards@gov.scot

Typing on an iPad

By phone to: 0131 244 3546

People on the Phone

Thank you!


Contact