1. One case that was reported on in our April 2016 monthly report has been excluded from this 6 month report as it was classified 'Public-NA' which refers to a call from a member of the public as opposed to an NHS Scotland worker. As a result the cumulative Public cases total for that month and this report has been reduced by one.
2. Our research with the University of Greenwich ' The Inside Story ' found that 82% of the cases reviewed had raised their concerns internally.
3. Admitted would apply where the organisation accepted that the concern was valid, i.e. accepted immediately or after an investigation.
4. By eligible for feedback we mean that these callers had received substantive advice from us, their cases had completed and they had left contact details.
Email: Janice Lennen