Publicly-funded advice services in Scotland: review report
Review report from a Scottish Government-commissioned review of publicly-funded advice services in Scotland.
Appendix 3: Survey Tool
Mapping of publicly-funded advice services in Scotland Survey of stakeholders
The Scottish Government has commissioned Blake Stevenson Ltd, an independent research organisation, to carry out a mapping study of publicly-funded advice services in Scotland. As part of this, we would be very grateful if you could complete the following questionnaire about the advice service(s) your organisation runs or funds. This should take no longer than 15-20 minutes to complete.
If you want to save your questionnaire and return to complete it later, you can do so if you click 'save' at the bottom of the screen and follow the on-screen instructions. If you have any questions about the questionnaire, please contact Ian Christie at Blake Stevenson Ltd on ian@blakestevenson.co.uk or 0131 667 2919.
About your organisation
Q1 Name of organization (answer required): Qualitative response
Q2 Address: Qualitative response
Q3 Website: Qualitative response
Q4 Contact name: Qualitative response
Q5 Phone number: Qualitative response
Advice services
The Scottish National Standards for Information and Advice Providers defines advice services as those which provide advice on topics like debt, housing, consumer issues, income maximisation, money and welfare benefits. Advice is likely to comprise some or all of the following components:
- listening to clients;
- diagnosing the problem;
- giving information;
- advising on the options available;
- taking action on behalf of clients;
- negotiating on their behalf;
- representing clients' cases at tribunals and courts;
- referral where appropriate; and
- enabling or empowering the individual to take informed action on their own behalf.
Q6 Does your organisation provide advice (as defined by the Scottish National Standards for Information and Advice Providers) to members of the public? Please tick one. (Answer required).
| Base | 53 100% |
|---|---|
| Yes | 44 83% |
| No | 9 17% |
Q7 Which of the following types of advice does your organisation offer? Please tick one. (Answer required).
| Base | 44 100% |
|---|---|
| Type I (the active provision of advice to the user orally or in writing, signposting or referring the user to other resources or services, or explanation of technical terms or official documents) | 11 25% |
| Type II (casework - identifying the problem and all relevant issues and supporting the user to take action to pursue their case) | 1 2% |
| Both type I and II | 32 73% |
Any comments: Qualitative response
Q8 Does your organisation (please tick one) (answer required):
| Base | 44 100% |
|---|---|
| Run one advice service | 23 52% |
| Run more than one advice service | 21 48% |
Any comments: Qualitative response
Q9 Please tell us the name of the advice service: Qualitative response
Q9 Please list the names of the advice services here, along with the type of advice each service provides (type I and/or type II): Qualitative response
Topics of advice
Q10 Which topics does your organisation provide advice on? Please tick all that apply.
| Base | 44 100% |
|---|---|
| Benefits | 32 73% |
| Money | 28 64% |
| Other (please specify) | 28 64% |
| Housing | 23 52% |
| Family issues | 21 48% |
| Health | 15 34% |
| Employment | 14 32% |
| Consumer issues | 9 20% |
| Immigration | 5 11% |
If other, please specify: Qualitative response
Any comments: Qualitative response
Delivery of advice
Q11 How is the advice provided? Please tick all that apply.
| Base | 44 100% |
|---|---|
| Telephone | 42 95% |
| 34 77% |
|
| Face-to-face | 32 73% |
| Written correspondence | 32 73% |
| Website content | 28 64% |
| Other (please specify) | 13 30% |
| Online chat | 10 23% |
If other, please specify: Qualitative response
Any comments: Qualitative response
Q11a Which location(s) is face-to-face advice provided in? Qualitative response
Reach and audience
Q12 What is the geographic reach of your organisation's advice services? Please tick one.
| Base | 44 100% |
|---|---|
| Scotland-wide | 25 57% |
| Specific local authority area(s) | 19 43% |
Any comments: Qualitative response
Q12a Please indicate which local authority area(s) you offer advice in. Please tick all that apply.
| Base | 19 100% |
|---|---|
| Aberdeen City | 5 26% |
| Aberdeenshire | 3 16% |
| Angus | 1 5% |
| Argyll & Bute | 4 21% |
| Clackmannanshire | 3 16% |
| Dumfries and Galloway | 2 11% |
| Dundee | 1 5% |
| East Ayrshire | 3 16% |
| East Dunbartonshire | 2 11% |
| East Lothian | 4 21% |
| East Renfrewshire | 2 11% |
| Edinburgh | 7 37% |
| Eilean Siar | 1 5% |
| Falkirk | 5 26% |
| Fife | 3 16% |
| Glasgow | 4 21% |
| Highland | 2 11% |
| Inverclyde | 2 11% |
| Midlothian | 4 21% |
| Moray | 3 16% |
| North Ayrshire | 2 11% |
| North Lanarkshire | 2 11% |
| Orkney | 1 5% |
| Perth & Kinross | 2 11% |
| Renfrewshire | 2 11% |
| Scottish Borders | 3 16% |
| Shetland Islands | 1 5% |
| South Ayrshire | 2 11% |
| South Lanarkshire | 4 21% |
| Stirling | 2 11% |
| West Dunbartonshire | 2 11% |
| West Lothian | 3 16% |
Any comments: Qualitative response
Q13 Are any of the following groups a target audience for your advice service(s)? Please tick all that apply.
| Base | 38 100% |
|---|---|
| Carers | 21 55% |
| Disabled people | 18 47% |
| Other (please specify) | 18 47% |
| Older people | 15 39% |
| Young carers | 12 32% |
| People with a specific health condition (please specify) | 12 32% |
| Young people | 11 29% |
| Homeless people | 11 29% |
| Black and minority ethnic communities | 10 26% |
| Low income or unemployed individuals | 9 24% |
| Ex-offenders | 8 21% |
| Ex-armed services | 8 21% |
| Care leavers | 8 21% |
| Asylum seekers/refugees | 8 21% |
| LGBTI people | 7 18% |
| Recent immigrants | 6 16% |
If other, please specify: Qualitative response
Any comments: Qualitative response
Q14 What do you think are the barriers to people accessing your service, if any?
Qualitative response
Funding
Q15 Amount of funding received for your advice service(s), in total: Qualitative response
Q15a If your organisation runs more than one advice service, please indicate the funding that each service receives: Qualitative response
Q16 Please identify the source(s) of funding for your advice service(s). For each source, please tell us the amount of funding you currently receive and the funding cycle involved: Qualitative response
Q16a If your organisation runs more than one advice service, please indicate the funding source(s) for each project and the amount of funding each source provides for that service: Qualitative response
Opportunities and challenges
Q17 What are the key opportunities for your advice service at present?
Qualitative response
Q18 What are the key challenges for your advice service at present?
Qualitative response
Funding other services
Q19 Does your organisation provide funding to other advice providers? Please tick one.
| Base | 53 100% |
|---|---|
| Yes | 11 21% |
| No | 42 79% |
Any comments: Qualitative response
Q19a If yes, please list which providers you fund along with their contact details and the types of advice they provide (types I and/or II): Qualitative response
Other services
Q20 Do you know of any other advice services operating in the same geographic area as you do? If yes, please list them below: Qualitative response
Other comments
Q21 Do you have any other comments you would like to make?
Qualitative response
Thank you very much for completing this questionnaire.
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