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Publication - Research Publication

Publicly-funded advice services in Scotland: review report

Published: 23 Feb 2018
Part of:
Research
ISBN:
9781786529916

Review report from a Scottish Government-commissioned review of publicly-funded advice services in Scotland.

87 page PDF

996.6kB

87 page PDF

996.6kB

Contents
Publicly-funded advice services in Scotland: review report
Appendix 3: Survey Tool

87 page PDF

996.6kB

Appendix 3: Survey Tool

Mapping of publicly-funded advice services in Scotland Survey of stakeholders

The Scottish Government has commissioned Blake Stevenson Ltd, an independent research organisation, to carry out a mapping study of publicly-funded advice services in Scotland. As part of this, we would be very grateful if you could complete the following questionnaire about the advice service(s) your organisation runs or funds. This should take no longer than 15-20 minutes to complete.

If you want to save your questionnaire and return to complete it later, you can do so if you click 'save' at the bottom of the screen and follow the on-screen instructions. If you have any questions about the questionnaire, please contact Ian Christie at Blake Stevenson Ltd on ian@blakestevenson.co.uk or 0131 667 2919.

About your organisation

Q1 Name of organization (answer required): Qualitative response

Q2 Address: Qualitative response

Q3 Website: Qualitative response

Q4 Contact name: Qualitative response

Q5 Phone number: Qualitative response

Advice services

The Scottish National Standards for Information and Advice Providers defines advice services as those which provide advice on topics like debt, housing, consumer issues, income maximisation, money and welfare benefits. Advice is likely to comprise some or all of the following components:

  • listening to clients;
  • diagnosing the problem;
  • giving information;
  • advising on the options available;
  • taking action on behalf of clients;
  • negotiating on their behalf;
  • representing clients' cases at tribunals and courts;
  • referral where appropriate; and
  • enabling or empowering the individual to take informed action on their own behalf.

Q6 Does your organisation provide advice (as defined by the Scottish National Standards for Information and Advice Providers) to members of the public? Please tick one. (Answer required).

Base 53
100%
Yes 44
83%
No 9
17%

Q7 Which of the following types of advice does your organisation offer? Please tick one. (Answer required).

Base 44 100%
Type I (the active provision of advice to the user orally or in writing, signposting or referring the user to other resources or services, or explanation of technical terms or official documents) 11
25%
Type II (casework - identifying the problem and all relevant issues and supporting the user to take action to pursue their case) 1
2%
Both type I and II 32
73%

Any comments: Qualitative response

Q8 Does your organisation (please tick one) (answer required):

Base 44
100%
Run one advice service 23
52%
Run more than one advice service 21
48%

Any comments: Qualitative response

Q9 Please tell us the name of the advice service: Qualitative response

Q9 Please list the names of the advice services here, along with the type of advice each service provides (type I and/or type II): Qualitative response

Topics of advice

Q10 Which topics does your organisation provide advice on? Please tick all that apply.

Base 44
100%
Benefits 32
73%
Money 28
64%
Other (please specify) 28
64%
Housing 23
52%
Family issues 21
48%
Health 15 34%
Employment 14
32%
Consumer issues 9
20%
Immigration 5
11%

If other, please specify: Qualitative response
Any comments: Qualitative response

Delivery of advice

Q11 How is the advice provided? Please tick all that apply.

Base 44
100%
Telephone 42
95%
Email 34
77%
Face-to-face 32
73%
Written correspondence 32
73%
Website content 28
64%
Other (please specify) 13
30%
Online chat 10
23%

If other, please specify: Qualitative response
Any comments: Qualitative response

Q11a Which location(s) is face-to-face advice provided in? Qualitative response

Reach and audience

Q12 What is the geographic reach of your organisation's advice services? Please tick one.

Base 44
100%
Scotland-wide 25
57%
Specific local authority area(s) 19
43%

Any comments: Qualitative response

Q12a Please indicate which local authority area(s) you offer advice in. Please tick all that apply.

Base 19
100%
Aberdeen City 5
26%
Aberdeenshire 3
16%
Angus 1
5%
Argyll & Bute 4
21%
Clackmannanshire 3
16%
Dumfries and Galloway 2
11%
Dundee 1
5%
East Ayrshire 3
16%
East Dunbartonshire 2
11%
East Lothian 4
21%
East Renfrewshire 2
11%
Edinburgh 7
37%
Eilean Siar 1
5%
Falkirk 5
26%
Fife 3
16%
Glasgow 4
21%
Highland 2
11%
Inverclyde 2
11%
Midlothian 4
21%
Moray 3
16%
North Ayrshire 2
11%
North Lanarkshire 2
11%
Orkney 1
5%
Perth & Kinross 2
11%
Renfrewshire 2
11%
Scottish Borders 3
16%
Shetland Islands 1
5%
South Ayrshire 2
11%
South Lanarkshire 4
21%
Stirling 2
11%
West Dunbartonshire 2
11%
West Lothian 3
16%

Any comments: Qualitative response

Q13 Are any of the following groups a target audience for your advice service(s)? Please tick all that apply.

Base 38
100%
Carers 21
55%
Disabled people 18
47%
Other (please specify) 18
47%
Older people 15
39%
Young carers 12
32%
People with a specific health condition (please specify) 12
32%
Young people 11
29%
Homeless people 11
29%
Black and minority ethnic communities 10
26%
Low income or unemployed individuals 9
24%
Ex-offenders 8
21%
Ex-armed services 8
21%
Care leavers 8
21%
Asylum seekers/refugees 8
21%
LGBTI people 7
18%
Recent immigrants 6
16%

If other, please specify: Qualitative response

Any comments: Qualitative response

Q14 What do you think are the barriers to people accessing your service, if any?
Qualitative response

Funding

Q15 Amount of funding received for your advice service(s), in total: Qualitative response

Q15a If your organisation runs more than one advice service, please indicate the funding that each service receives: Qualitative response

Q16 Please identify the source(s) of funding for your advice service(s). For each source, please tell us the amount of funding you currently receive and the funding cycle involved: Qualitative response

Q16a If your organisation runs more than one advice service, please indicate the funding source(s) for each project and the amount of funding each source provides for that service: Qualitative response

Opportunities and challenges

Q17 What are the key opportunities for your advice service at present?
Qualitative response

Q18 What are the key challenges for your advice service at present?
Qualitative response

Funding other services

Q19 Does your organisation provide funding to other advice providers? Please tick one.

Base 53
100%
Yes 11
21%
No 42
79%

Any comments: Qualitative response

Q19a If yes, please list which providers you fund along with their contact details and the types of advice they provide (types I and/or II): Qualitative response

Other services

Q20 Do you know of any other advice services operating in the same geographic area as you do? If yes, please list them below: Qualitative response

Other comments

Q21 Do you have any other comments you would like to make?
Qualitative response

Thank you very much for completing this questionnaire.


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