Annex H - Managed Service Model for the public sector
|Managed service||ICT managed service companies proactively manage an organisations infrastructure services and applications. Also known as the outsourcing, this is where the vendor takes complete, end-to-end responsibility of a set of deliverables in an organisation. The Vendor may also have complete decision making responsibilities in providing an agreed set of deliverables and is best used when the work can be clearly scoped out with clearly marked out deliverables. For this model to work, the vendor should have an excellent understanding of the client's systems. The client in turn should be confident enough to hand over the piece of work to the vendor. There also needs to be clearly marked out Service Level Agreements ( SLAs) for each deliverable and penalties applicable for non-delivery.|
David MacBrayne Excessive time and capital in the operation and maintenance of a rigid and ageing infrastructure was impacting the organisation ability to focus on its core business. The IT environment was inflexible and incapable of adapting quickly to new needs and demands. The infrastructure was both complex and costly restricting investment and growth into new, flexible methods of working and any new projects were constrained by the limitations of the environment and the expense associated with system deployment on the current legacy infrastructure. David MacBrayne assessed their business options and felt their business objectives would be best served through a managed service. The service provides a modern, flexible, efficient, resilient infrastructure capable of serving the current IT requirements. It will also provide a platform which is optimised for efficient scalability / adaptation to meet the on-going business objectives. Provision of infrastructure capability through industry leading resilient Tier 4 datacentre services (including true secondary location live DR capability for top 10 systems, fire suppression, environment monitoring, resilient communications and power) greatly reduces the risk of service outage which was significant with the current in-house computer room facility. Highland Council
Highland Council estimates they will make savings of over £1,000,000 through the reduction in power and £175,000 through standardising the technology they now use.
Highland Council implemented a highly resilient managed datacentre facility to replace their existing disparate legacy ICT infrastructure which was outdated, overcrowded with obsolete fire systems and inefficient cooling facilities, lacked resilient power supplies and telecommunication links. The objective of the data centre transformation project was to initiate a transformation in server and storage technology that would allow the council to utilise virtualisation and clustering to bring more standardisation to their infrastructure and enable an easier move to embrace further externally hosted services and cloud offerings. The move ensures Highland Council is well positioned to deliver effective and efficient digital public services.