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Publication - Report

Scottish Cancer Patient Experience Survey 2015/16: Analysis of Free-text Comments

Published: 4 Oct 2016
Part of:
Health and social care
ISBN:
9781786524843

Analysis of free-text comments provided by patients as part of Scotland’s first Cancer Patient Experience Survey.

61 page PDF

2.6MB

61 page PDF

2.6MB

Contents
Scottish Cancer Patient Experience Survey 2015/16: Analysis of Free-text Comments
Appendix C Overview of Comments

61 page PDF

2.6MB

Appendix C Overview of Comments

A chi-square test indicated a significant difference in the proportion of positive to negative responses across the seven comment boxes ( 2(6)=200.6, p<0.001). Analysis of the adjusted standardised residuals showed that by far the largest negative residual was in Comment Box 1 suggesting respondents were proportionately less happy with the lead up to diagnosis (61% negative); and the largest positive residual was in Comment Box 3 suggesting respondents were proportionately more happy with the support they received (including from a clinical nurse specialist) (68% positive).

Top level category by comment box

Comment Box Positive Negative Factual/neutral Irrelevant/ miscellaneous Both positive and negative
1 369 571 597 22 114
2 338 260 242 12 39
3 499 232 76 8 83
4 478 293 88 144 117
5 292 153 46 143 44
6 197 105 65 211 48
7 355 355 94 45 226
Total 2,528 1,969 1,208 585 671

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