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Publication - Statistics Publication

Scottish Inpatient Experience Survey 2016 Volume 2: Technical Report

Published: 30 Aug 2016
Part of:
Statistics
ISBN:
9781786524102

Report detailing survey design of the Scottish Inpatient Experience Survey 2016.

27 page PDF

1.5MB

27 page PDF

1.5MB

Contents
Scottish Inpatient Experience Survey 2016 Volume 2: Technical Report
Appendix A: Positive, Neutral, Negative Classifications

27 page PDF

1.5MB

Appendix A: Positive, Neutral, Negative Classifications

The table below shows which answers were classed as positive and which were classed as negative for each question in the inpatient survey.

Table 8: Classification of scoring questions

Question number Original Question Text Positive % Neither positive nor negative % Negative %
3 In A&E, were you kept informed about how long you would have to wait to be seen by a nurse or doctor? Yes, completely Yes to some extent No
4 In A&E, how did you feel about the length of time you waited to be seen by a nurse or doctor? I didn't have to wait; It was reasonable - It was too long
5 In A&E, once you had been seen by a nurse or doctor were you kept informed about what was happening? Yes, completely Yes, to some extent No
6 In A&E, did a nurse or doctor discuss your condition with you in a way you could understand? Yes, completely Yes, to some extent No, but I would have liked them to
7 Were you given enough privacy when being examined or treated in A&E? Yes - No
8 When you were in A&E, did you feel safe? Yes, completely Yes, to some extent No
9 Overall, how would you rate the care and treatment you received during your time in A&E? Excellent; good Fair Poor; Very Poor
10 How did you feel about the length of time you waited to be admitted to hospital after you were referred? It was reasonable - It was too short; It was too long
11 Did the information you were given before attending hospital help you understand what would happen? Yes, a lot; Yes, a little - No, not at all; I wasn't given any information
12 From the time you arrived at hospital, how did you feel about the time you had to wait to get to a bed on the ward? I did not have to wait; It was reasonable - It was too long
13 Overall, how would you rate your admission to hospital? (i.e. the period after you arrived at hospital until you got to a bed on the ward) Excellent; Good Fair Poor; Very Poor
14a The main ward or room I stayed in was clean Strongly agree; Agree Neither agree nor disagree Disagree; Strongly disagree
14b The bathrooms and toilets were clean Strongly agree; Agree Neither agree nor disagree Disagree; Strongly disagree
14c I was bothered by noise at night from other patients Disagree; Strongly disagree Neither agree nor disagree Strongly agree, Agree
14d I was bothered by noise at night from hospital staff Disagree; Strongly disagree Neither agree nor disagree Strongly agree, Agree
14e I was happy with the food/meals I received Strongly agree; Agree Neither agree nor disagree Disagree; Strongly disagree
14f I was happy with the drinks I received Strongly agree; Agree Neither agree nor disagree Disagree; Strongly disagree
14g When I called I received assistance within a reasonable time Strongly agree; Agree Neither agree nor disagree Disagree; Strongly disagree
14h There were times when I felt threatened by other patients or visitors* Disagree; Strongly disagree Neither agree nor disagree Strongly agree; Agree
14i The equipment used for my treatment was clean* Strongly agree; Agree Neither agree nor disagree Disagree; Strongly disagree
15 Did you know which nurse was in charge of the ward? Yes, all or most of the time Yes, some of the time No, but I would have liked to know; No, but it didn't bother me
16 Were hand-wash gels available for patients and visitors to use? Yes, always Yes, some of the time No
18 During your stay, were you happy with the visiting hours? Yes - No
19 Did you feel you were able to spend enough time with the people that matter to you (e.g. family and friends)? Yes, completely Yes, to some extent No
20 Overall, how would you rate the hospital and ward environment? Excellent; Good Fair Poor; Very Poor
21a I was able to get adequate pain relief when I needed it Strongly agree; Agree Neither agree nor disagree Disagree; Strongly disagree
21b I had enough privacy when being examined or treated Strongly agree; Agree Neither agree nor disagree Disagree; Strongly disagree
21c I had enough privacy when my condition and treatment was discussed Strongly agree; Agree Neither agree nor disagree Disagree; Strongly disagree
21d I got enough help with washing and dressing when I needed it Strongly agree; Agree Neither agree nor disagree Disagree; Strongly disagree
21e I got enough help with eating and drinking when I needed it Strongly agree; Agree Neither agree nor disagree Disagree; Strongly disagree
21f I got enough help with going to the bathroom or toilet when I needed it Strongly agree; Agree Neither agree nor disagree Disagree; Strongly disagree
21g I was kept as physically comfortable as I could expect to be Strongly agree; Agree Neither agree nor disagree Disagree; Strongly disagree
22 Were you involved as much as you wanted to be in decisions about your care and treatment? Yes, definitely Yes, to some extent No, and I would have liked to have been
23 Were the people that matter to you (e.g. family & friends) involved in decisions about your care and treatment as much as you wanted? Yes, definitely Yes, to some extent No, and I would have liked them to be more involved
24 Did you feel that staff took adequate care when carrying out physical procedures? (e.g. injections or blood tests; inserting, checking or removing drips or catheters; moving you)? Yes, definitely Yes, to some extent No
29 Did a member of staff discuss any of these events with you? Yes, completely Yes, to some extent No
30 Were you satisfied with how these events were dealt with? Yes, completely Yes, to some extent No
33 In your opinion, was moving you between wards managed well? Yes, definitely Yes, to some extent No
34 Overall, how would you rate your care and treatment during your stay in hospital? Excellent, Good Fair Poor, Very Poor
36 Beforehand, did a member of staff explain the risks and benefits of the operation or procedure in a way you could understand? Yes, completely Yes, to some extent No
37 Beforehand, did a member of staff explain what would be done during the operation or procedure? Yes, completely Yes, to some extent No
38 Beforehand, were you told how you could expect to feel after you had the operation or procedure? Yes, completely Yes, to some extent No
39 Beforehand, did a member of staff answer your questions about the operation or procedure in a way you could understand? Yes, completely Yes, to some extent No
40 After the operation or procedure, did a member of staff explain how it had gone in a way you could understand? Yes, completely Yes, to some extent No
41a Doctors knew enough about my condition and treatment. Strongly agree; Agree Neither agree nor disagree Disagree; Strongly disagree
41b Doctors discussed my condition and treatment with me in a way I could understand Strongly agree; Agree Neither agree nor disagree Disagree; Strongly disagree
41c Doctors talked in front of me as if I was not there Disagree; Strongly disagree Neither agree nor disagree Strongly agree; Agree
41d Doctors listened to me if I had any questions or concerns Strongly agree; Agree Neither agree nor disagree Disagree; Strongly disagree
41e As far as I was aware doctors washed/cleaned their hands at appropriate times Strongly agree; Agree Neither agree nor disagree Disagree; Strongly disagree
41f I had confidence and trust in the doctors treating me Strongly agree; Agree Neither agree nor disagree Disagree; Strongly disagree
42a Nurses knew enough about my condition and treatment Strongly agree; Agree Neither agree nor disagree Disagree; Strongly disagree
42b Nurses discussed my condition and treatment with me in a way I could understand Strongly agree; Agree Neither agree nor disagree Disagree; Strongly disagree
42c Nurses talked in front of me as if I was not there Disagree; Strongly disagree Neither agree nor disagree Strongly agree; Agree
42d Nurses listened to me if I had any questions or concerns Strongly agree; Agree Neither agree nor disagree Disagree; Strongly disagree
42e As far as I was aware nurses washed/cleaned their hands at appropriate times Strongly agree; Agree Neither agree nor disagree Disagree; Strongly disagree
42f I had confidence and trust in the nurses treating me Strongly agree; Agree Neither agree nor disagree Disagree; Strongly disagree
43 Did you know which nurse was in charge of your care? Yes, all or most of the time Yes, some of the time No, but I would have liked to know; No, but it didn't bother me
44 In your opinion, were there enough nurses on duty to care for you in hospital? There were always or nearly always enough nurses There were sometimes enough nurses There were rarely or never enough nurses
45 Did you think that the staff worked well together in organising your care? Yes, definitely Yes, to some extent No
46 Did you feel that staff took account of the things that matter to you? Yes, definitely Yes, to some extent No
47 Did you feel that you got enough emotional support from staff during your stay? Yes, always Yes, sometimes No
48 Did you feel that staff treated you with compassion and understanding during your stay? Yes, always Yes, sometimes No
49 Overall, how would you rate all the staff you came into contact with? Excellent; Good Fair Poor; Very Poor
53 How did you feel about the overall length of time you were in hospital?* It was reasonable - It was too long; It was too short
54 Were you confident you could look after yourself when you left hospital? Yes - No
55 Before leaving hospital, were you confident that any help you needed had been arranged for you? Yes, completely Yes, to some extent No
56 If your condition meant you were eligible for hospital transport to take you home, were you happy with how this was arranged? Yes - No
57a I was involved in decisions about leaving hospital Strongly agree; Agree Neither agree nor disagree Disagree; Strongly disagree
57b My family or home situation was taken into account when planning for me leaving hospital Strongly agree; Agree Neither agree nor disagree Disagree; Strongly disagree
57c I knew who to contact if I had any questions after leaving hospital Strongly agree; Agree Neither agree nor disagree Disagree; Strongly disagree
57d I was told about any danger signs to watch for when I left hospital Strongly agree; Agree Neither agree nor disagree Disagree; Strongly disagree
59a I didn't have to wait too long to get my medicines Strongly agree; Agree Neither agree nor disagree Disagree; Strongly disagree
59b I understood what my medicines were for Strongly agree; Agree Neither agree nor disagree Disagree; Strongly disagree
59c I understood how and when to take my medicines Strongly agree; Agree Neither agree nor disagree Disagree; Strongly disagree
59d I understood the possible side effects of my medicines Strongly agree; Agree Neither agree nor disagree Disagree; Strongly disagree
60 Overall, how would you rate the arrangements made for your leaving hospital? Excellent; Good Fair Poor; Very Poor
62 Did you have to stay in hospital longer than expected to wait for your care or support services to be organised? No - Yes
63 Did you feel that you got the care and support services that were right for you? Yes - No
64 Overall, how would you rate the care or support services you got after leaving hospital? Excellent; Good Fair Poor; Very Poor
65 Did you see, or were you given, any information explaining how to provide feedback or complain to the hospital about the care you received? Yes - No

*This is a new question.


Contact

Email: Nicola Kerr, nicola.kerr2@gov.scot