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Contact information

General enquiries

Our Central Enquiry Unit will pass on your enquiry to the appropriate area.


Office hours: Monday to Friday - 8.30am to 5pm.
From the UK: 0300 244 4000 (0300 numbers are geographically neutral)

International callers: +44 131 244 4000

Text Relay Service: 18001+ 0300 244 4000 (service for the hard of hearing)

British Sign Language (BSL) users can contact us the online BSL interpreting service: contactSCOTLAND website.




Scottish Government
St. Andrews House
Regent Road

Unacceptable behaviour

We welcome feedback and use it to help improve our service.

However, we ask that you respect our staff and refrain from the following behaviour:

  • aggressive or abusive behaviour – for example swearing, threats or derogatory remarks
  • unreasonable demands – where requests place unreasonable conditions on officials which dilutes our ability to provide a service for others
  • unreasonable persistence – repeated requests on the same or similar issue which disrupts our ability to fulfil our functions as a government

You can find out more detailed information on our approach to the above in our unacceptable actions policy.