Our Central Enquiry Unit will pass on your enquiry to the appropriate area.
Office hours: Monday to Friday - 8.30am to 5pm.
From the UK: 0300 244 4000 (0300 numbers are geographically neutral)
International callers: +44 131 244 4000
Text Relay Service: 18001+ 0300 244 4000 (service for the hard of hearing)
British Sign Language (BSL) users can contact us the online BSL interpreting service: contactSCOTLAND website.
St. Andrews House
We welcome feedback and use it to help improve our service.
However, we ask that you respect our staff and refrain from the following behaviour:
- aggressive or abusive behaviour – for example swearing, threats or derogatory remarks
- unreasonable demands – where requests place unreasonable conditions on officials which dilutes our ability to provide a service for others
- unreasonable persistence – repeated requests on the same or similar issue which disrupts our ability to fulfil our functions as a government
You can find out more detailed information on our approach to the above in our unacceptable actions policy.