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How to request information

Your right to request information

The Freedom of Information (FOI) Act gives you the right to access information held by us.

The Environmental Information (Scotland) Regulations 2004 (EIRs) give you a similar right to ask us for environmental information. You do not have to mention this legislation in your request.

Anyone can request information – there are no restrictions on your age, nationality or where you live.

How to request information

We may have already published what you want so check previous responses to FOI requests where we have released information.

You should also check the information that we routinely publish and our guide to information

To request information you can:

  • email ceu@gov.scot
  • write to:
    General Enquiries Scottish Government
    St. Andrews House
    Regent Road
    Edinburgh
    EH1 3DG

Your request must include:

  • your full name
  • a contact address - this can be a postal or email address
  • a description of the information you want

If possible, please provide a daytime telephone number so we can contact you if we have any questions about your request.

You can ask for information in a particular format, such as paper or electronic copies.

If you have any questions about making a request get in touch using the contact details above. You can also call 0300 244 4000 during office hours (Monday to Friday, 8.30am to 5pm).

You can find out more about your right to access information at the Scottish Information Commissioner website.

Costs

We don't charge for answering information requests.

When you'll get a response

You should receive a response from us promptly and within 20 working days.

If we can't give you the information

Our aim is to provide information whenever possible. If we don't hold the information or we believe there is a good reason to withhold it, we will explain why in our response.

We may also refuse your request if it will cost us more than £600 to find and provide the information.

If you are unhappy with our decision or how we have dealt with your request you can ask us to review this.

If you are still not happy you can appeal to the Scottish Information Commissioner.

Requests for personal data

If you wish to request a copy of any personal information we hold about you then you should make a subject access request under the Data Protection Act 1998 (DPA), and not under the FOI Act.

See our guidance about how to make a subject access request under the DPA.