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Monitoring performance

We monitor the performance of the organisations responsible for administering the building standards system.

Local authority building standards verifiers

Local authority verifiers:

  • implement the regulations set out by the Building (Scotland) Act 2003 when building work or a conversion takes place, and
  • grant building warrants when they are satisfied the work meets requirements.

Local authorities administer the building standards system and are responsible for granting permission for:

  • work to be done (building warrant) and
  • for a completed building to be occupied (completion certificate).

We publish guidance explaining why these are necessary, and the process involved in obtaining them.

Scottish Ministers have reappointed all 32 local authorities as building standards verifiers from May 2017.

We monitor their activities regularly using the verification performance framework. The framework is based around three topics:

  • professional expertise and technical processes
  • quality customer experience
  • operational and financial efficiency

During the period of appointment, we expect all local council verifiers to meet the local authority verifiers' operating framework and use the performance framework to continually improve their services.

Contact your local authority building standards department.

Auditing building certifiers

We have been appointed by ministers to audit the certification schemes and providers. We use Part VII of the Building (Procedures) (Scotland) Regulations 2004 and the certification handbook to make sure scheme providers meet the required standards of service. We publish building certifiers audit reports after every investigation.

Auditing Energy Performance Certified organisations

Approved providers of Energy Performance Certificates (EPCs) are subject to our auditing process and must abide by our EPC-approved organisations' operational framework. We carry out these investigations at least once every three years. Organisations have to share information about the scheme and its aims with the public.