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Publication - Report

NHSScotland Confidential Alert Line (NCAL) Six Month Review: 1 August 2015 - 31 January 2016

Published: 10 Oct 2016
Part of:
Health and social care
ISBN:
9781786525192

A six month review of the NHSScotland Confidential Alert Line (NCAL) service.

14 page PDF

671.9kB

14 page PDF

671.9kB

Contents
NHSScotland Confidential Alert Line (NCAL) Six Month Review: 1 August 2015 - 31 January 2016
Footnotes

14 page PDF

671.9kB

Footnotes

1. Admitted would apply where the organisation accepted that the concern was valid, i.e. accepted immediately/after an investigation.

2. As the caller did not think the advice was helpful, they did not wish to answer the remaining questions. Due to the fact the caller ended the call we concluded they did not wish to have further contact or follow up advice.


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