ICT delivery of greener public services
It is vital that the Scottish public sector makes best use of innovative ICT to transform and deliver digital public services. These services will be designed, delivered and available to the public in forms which minimise carbon impact and actively support the wider green agenda.
The Scottish public sector is committed to delivering services online, and offer customer services and experiences that are rich in information and join up traditionally separate services. Driving public services and communications online will help secure cost effective service, reduce paper handling, processing and storage, and will also reduce transportation and travel costs for citizens and organisations alike.
Organisations will work together to aggregate the demand and maximise the savings in these and other innovative technologies to continue this transformation, delivering more effective customer centric services with reduced carbon impact and improved cost effectiveness.