Publication - Report
Work First Scotland: privacy impact assessment
Privacy impact assessment for our Work First Scotland programme, which will provide employability support for disabled people under the terms of the Scotland Act 2016.
26 page PDF
361.8kB
26 page PDF
361.8kB
Annex A
WFS Process List
Customer Journey Reference |
Description of activity and Data Processing Arrangements |
---|---|
1 |
SG Provide security accreditation for SG Providers and notifying POST
|
2 |
SG Provide POST with contract information to set up PRaP records and SG Providers information
|
3 |
POST set up and maintain SG Providers information and LMS / WSP Opportunity type on PRaP systems
|
4 |
POST set up contracts for SG provision on PRAP and (following SG Approval) transfer to LMS/ WSP
|
5 |
JCP Work Coach performs diagnostic to identify eligible customers for WFS
|
6 |
JCP work coach discusses the SG Providers available with the customer
|
7 |
JCP work coaches make referrals via LMS or WSP systems to PRaP
|
PRaP transmits referral to SG Provider
|
|
JCP 3 rd Party team Undertake daily administration of incorrect referrals on behalf of SG
|
|
8 |
SG Providers acknowledge or Cancel referral using PRaP, in consultation with SG
|
9 |
SG Providers will issue DWP JCP work coach with a Leavers Plan within 10 days of customer exiting and undertake end action on PRaP (when customer consent given)
|
10 |
JCP work coach will action the Leavers Plan from the SG Providers (if received)
|
SG Provider notifies DWP about the death of a customer
|
|
DWP notifies SG Provider about the death of a customer
|
|
11 |
POST : provide administrative support direct to SG Providers for the delivery of PRaP functions including SG Providers enquiry, support service and reporting
|
12 |
SG Providers generate Invoices
|
13 |
PRAP system generates a payment file
|
14 |
POST securely transfer electronic Payfile to SG payment system SEAS
|
15 |
SG processes payment via SEAS
|
16 |
DWP provides SG with Payfile Report
|
SG to administer the direct payment of outcome fees to Service Providers for clerical records such as Sensitive Customer Records ( SCRs)
|
|
17 |
POST securely provide full details of all outcomes payments report ( PPVR) on a monthly basis
|
18 |
SG carry out payment validation checks
|
19 |
SG administer and pay service fees direct to SG Providers
|
20 |
SG action payment recovery following Validation
|
21 |
To allow compliance checks, CEPMI will securely provide a full file of customers for each contract/ CPA area on a monthly basis via Bravo
|
SG CPOT carry out compliance checks
|
|
22 |
CEPMI will provide Scottish Government an MI Pack on a Monthly basis per provider per CPA
|
22 |
Weekly MI (issued first 8 weeks of contract)
|
23 |
SG adjust MI following Validation
|
24 |
SG publish MI
|
SG carry out payment validation checks for Sensitive Customer Records cases
|
|
Customer Complaints
|
|
SG Provider Requests Extension of Customer’s Pre Employment time
|
|
SG Provider Reports Customer Unacceptable Behaviour
|
|
SG Provider Reports Accident / Incident within Provider Premises
|