Scotland's economy depends on its consumers. We want to give them more confidence by protecting their interests and preventing anti-competitive behaviour.
We were granted new consumer advice and advocacy powers by the Scotland Act (2016).
We are protecting consumers and competition by:
- developing consumer and competition principles and a policy statement to highlight how we are making an impact with our new powers
- funding a Consumer Advice helpline
- working with our partners to strengthen consumer support
- ensuring Scotland has competitive and fair markets
- undertaking actions identified at the Nuisance Calls Summit including the creation of a Nuisance Calls Commission to discuss topics raised at the Summit
- we have established a Consumers and Markets Taskforce to provide Scottish Ministers with strategic advice on priorities and actions relating to consumer and market issues in Scotland
- we set up the Scottish Expert Advisory Panel on the Collaborative Economy to provide advice, expertise and experience for policy development on the collaborative economy
We are also committed to ensuring that the parcel delivery market works in the interests of Scottish consumers and businesses.
The Scotland Act (2016) transferred new powers relating to competition and consumer advocacy and advice to the Scottish Parliament. In March 2015 we set up an independent Working Group on Consumer and Competition Policy to decide how to best use these new powers.
The group published a report on consumer and competition policy in November 2015, recommending that Scotland set up a new statutory body to champion Scottish consumers. Our response to the consumer and competition policy report, published in March 2016, details how we will act on these recommendations and develop a consumer and competition strategy for Scotland.
In June 2016 we identified markets where Scottish consumers may not be getting a fair deal and produced the report Ensuring that markets work well for businesses and consumers: a strategic assessment of markets in Scotland.
Bills and legislation
The Scotland Act (2016) transferred new consumer and competition powers to the Scottish Parliament, including:
- competence for consumer advocacy and advice
- the right of Scottish Ministers to act with the UK Secretary of State to refer a market for investigation by the Competition and Markets Authority (CMA) where they have reasonable grounds for suspecting that competition within that market is being prevented, restricted or distorted
- devolution of the Competition Appeal Tribunals to the Scottish Court and Tribunal Service
Nuisance Calls Action Plan
In September 2017 Scotland’s Response to Nuisance Calls Commission – Action Plan was published.
Telephone: 0300 244 4000
Consumer and Competition Policy Unit
5 Atlantic Quay